Whitney Norman's Ownd

A few weeks ago, I received an unexpected call from the owner of a local workshop. The water in all their sinks was flushing too slowly, and...

I’ll never forget the time I was called to fix a common but frustrating problem in an apartment: weak hot water pressure. It was one of thos...

One night, I received an urgent call from a client. It was a simple message: "A pipe has burst in the basement." Naturally, this wasn't the ...

A smell of a customer was a lady that had an odiferous bathroom. The smell just wouldn't budge, nothing seemed to rid the stench…Store bough...

When you own a business, there’s always something that could go wrong. Whether it’s a broken appliance, an equipment malfunction, or even so...

When a young family moves into a fresh house, there are generally far better things to think about — from unpacking boxes and setting up res...

It was a typical Sunday morning when I received a call from an elderly woman who was clearly in distress. Her voice was shaky, and the urgen...